Here's a visual grid which represents what I believe are the three keys to creating and building a high performing business:
If you've attended a business school course on strategy or your work requires you to perform a lot of strategic planning, then you'll be very familiar with visual grids like the one above. If not then that's ok. Here's what the grid means.
As illustrated, performance results fall into four zones (red, orange or green), and these results are based on the effectiveness of three areas:
1. Your overall business strategy
2. Your marketing system (tactics and processes)
3. Your strategic human performance (development and execution of skill sets)
Let's take a closer look at the four zones.
Red Zone: Poor strategy, poor tactics, poor performance. Bad result. Miserable failure.
Orange Zone (Bottom Right) Good strategy, with poor tactics and average performance. Result is under-performance and a waste of a strong strategic position.
Orange Zone (Top Left) Weak strategy with good tactics and average performance. Just like a well trained team playing the wrong game. Or an experienced mountain climber climbing up the wrong mountain.
Green Zone (Top Right). The Green Zone. Strong strategy, tactics and human performance equals the ideal place to be.
So which zone are you currently in? And which zone would you like to be in?
How to get into the Green Zone
To get into the green zone you need to get three key factors right. To elaborate, you need to:
1. Develop a winning strategy.
In terms of a definition, a strategy is your overall course of action and method of competing, and is based on a framework of key ideas and decisions. Key components in your strategy include:
- Strategic positioning
- Strategic choice
- Revenue stream model
2. Build a powerful marketing system (Marketing tactics and processes)
Marketing tactics are ideas, plays, sequences and maneuvers that support and drive the strategy. In a business context tactics are designed to build a brand and include targeted product, marketing, promotional, branding, channel/distribution and pricing initiatives and campaigns you create.
You can liken your marketing tactics to sports plays/moves a sports team will develop and use against a competitor, or military maneuvers a military unit will learn and practice in order to battle an enemy.
3. Take a strategic approach to human performance
As my grid suggests, human performance is the key to success in any business endeavor. Put simply, you only develop strong strategies, powerful marketing systems and execute your plans when you have the best people working with you, and for you.
Some of the requirements when it comes to strategically developing and improving human performance include:
- Aligning strategy and values
- Forming the right organizational structure
- Finding and developing people with the right skill sets and values
- Creating an environment that enables your people to perform to their potential.
Summary
So to summarize, there are three areas you should primarily focus on in order to build and maintain business performance. These are:
- Strategy
- Marketing system (tactics and processes)
- Strategic human performance






